At Duomo (UK) Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to 5 The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire, WR9 9AH. Alternatively, you can telephone 01905 797989.

Who are we?

We are Duomo (UK) Limited and we design and manufacture Gas Detection, Safety and monitoring equipment.  Duomo (UK) Limited is a company limited by guarantee (no.02914620).

How do we collect information from you?

We obtain information about you when you use our website, when you contact us about products and services, make a purchase, enter a competition or if you register to receive one of our regular newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

carry out our obligations arising from any contracts entered into by you and us;

dealing with entries into a promotion or competition;

provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or third parties’ websites;

make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them, which may be based on your activity on our website(s) or third parties’ websites

manage and operate your account with us;

administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

seek your views or comments on the services we provide;

notify you of changes to our services;

send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf(for example to process orders and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond the Duomo (UK) Limited network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services. When you inquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether you wish to receive information from us or not. If you do not want to receive direct marketing communications from us then you can inform us when we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email on [email protected], or telephone on 01905 797989.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us on [email protected], or write to us at: 5 The Furlong, Berry Hill Industrial Estate, Droitwich, Worcester, Worcestershire, WR9 9AH   Alternatively, you can telephone 01905 797989.

You have the right to ask for a copy of the information Duomo (UK) Ltd holds about you. We reserve the right to charge a reasonable fee to cover our costs in providing you with details of the information we hold about you when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information. (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information(such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details(your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given(or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Log Data

We collect information that your browser sends whenever you visit our Service(“Log Data”). This Log Data may include information such as your computer’s Internet Protocol(“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Google Analytics is used to analyse how users interact with our website. All data on this provider is removed after 26 months. This allows us to compare months together before the data is removed.

Cookies

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

How to Disable Cookies

To find out how to manage and disable cookies please refer to https://cookies.insites.com/disable-cookies/ or your browser’s help options for more information.
Please remember that if you amend your cookie settings your browsing experience may be negatively affected and you may be unable to use some of our online services.

ACT CRM

We currently use ACT – a Customer Relationship Management system to record conversations, log orders, quotes etc in order to better help us to help you.  It will contact name, phone number, email address and addresses including delivery addresses.  This information will never be sold to a third party.  We will ask your permission before we store and use this information.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union(“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Your data protection rights(DPO)

Where Duomo (UK) Ltd is using your personal data on the basis of consent, you have the right to withdraw that consent at any time. You also have the right to ask Duomo to stop using your personal data for direct marketing purposes.
Tell us via email at [email protected], or write to us at 5 The Furlong, Berry Hill Industrial Estate, Droitwich, Worcester, Worcestershire, WR9 9AH   Alternatively, you can telephone 01905 797989.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email at [email protected], or write to us at 5 The Furlong, Berry Hill Industrial Estate, Droitwich, Worcester, Worcestershire, WR9 9AH   Alternatively, you can telephone 01905 797989.

Review of this Policy

We keep this Policy under regular review.